Shipping & Return

Shipping

1. How long does it take to deliver my parcel?

After our back-end system gets your order, we will arrange shipping immediately at our working hours. If after work, you order will be handled next day.

Your item will be delivered from our forwarder normally after two or three days. Normally you will get your tracking number (if any) two or three days after you place order.

2. How long is my parcel on the way?

Handle Time: Usually 1-3 days.

Shipping Time: Normally

Standard Shipping will cost 8-18 working days;

Expedited Shipping will cost 3-7 working days.

The delivery duration time required will vary depending on the destination of the order.

3. How much do I pay for the shipping fee?

Please check the calculated at checkout.

All shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected for a particular order.

Returns

As Basstrike is committed to 100% customer satisfaction and make your fishing happy. If you’re not completely satisfied with your purchase, you can return it within 15 days of delivery. To receive a full refund on the cost of the returned product, the item must be returned in its original condition, no used and no immerse in the water. We’re sorry that we are unable to cover the return shipping costs.

We don't accept return for non-quality issues, used items or damaged by incorrect use.

If your item arrives damaged, defective or mis-shipped items, please reach out to our Customer Service team info@basstrike.com directly for assistance with processing your order. You can ask us to resend the items or get a full refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@basstrike.com.

Cancellation

You may cancel your order* any time before it is shipped, it usually 1-2 days. And them you will get a full refund. Please note your bank may take additional days to process the refund on their end.