FAQs

What can I order?

You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please feel free to contact us by email or phone for more information.

How can I order?

You may order via our secure online ordering system. All the items online are in stock, please feel free to choose them.

How can I pay?

You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal, Western Union, and Wired Fund Transfers. Please contact us for more details regarding Western Union and Wired Fund Transfer payments. Please note that BASSTRIKE may require additional information from you before we can process your order.

How will I know if my order has been received successfully?

At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.

How do I cancel or alter an order that I have made online?

Once your order has been confirmed, to cancel or change your order in any way you will need to contact us in 12 hours before it has been despatched.

Where do I enter my discount Voucher code?

From time to time we offer discount off our products when using a Promotional Discount Vouchers. Voucher codes can be entered in the Promotional Discount Box, which is located in the checkout.

What countries do you deliver to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

How long will it take to receive my order?

Around a week. You can check the shipping & returns for details.

Are there any additional fees involved in shipping?

In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.

Can I Return an Order?

Yes, we accept returning. For the detail about return policy please check shipping & returns.